Maintenance Requests Simplify Work Orders & Tenant Complaints
From leaking faucets to electrical faults, tenants can report problems directly through the Andalus portal. Each request is automatically categorized, prioritized, and assigned ensuring your team acts fast and stays organized.
- Easy Submission via Portal – Tenants and staff submit requests in seconds
- Automatic Categorization & Prioritization – Address urgent issues first
- Real-Time Status Updates – Tenants and managers stay informed at every step
- Centralized Communication – Streamline interactions between all parties involved
A Smarter Way to Manage Maintenance Complaints
Tenant Submits Request
Through a simple, intuitive tickets
System Categorizes & Prioritizes
Based on urgency and type of issue
Automatic Work Order Creation
Tasks are sent to the right technician or vendor
Track Progress
Receive updates at every stage: pending, in progress, completed
Close & Review
Confirm completion and capture tenant feedback if needed
How It Works :
Why Use Andalus for Maintenance Requests?
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No More Missed Issues : Every request is tracked from submission to resolution
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Better Communication : Keep tenants, managers, and technicians on the same page
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Faster Response Times : Automated workflows mean quicker turnarounds
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Improved Accountability : Know who did what, and when
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Happier Tenants : Quick fixes lead to greater satisfaction and fewer complaints
FAQ
Maintenance Requests Module
Via the Andalus tenant portal just a few clicks and it’s logged
Yes. Both parties receive real-time updates throughout the process
The system automatically prioritizes urgent issues and notifies the appropriate technician immediately.
Yes, each validated request becomes a trackable work order with technician/vendor assignment
All-in-One Property Management Interface
Easily access tools for Payment Tracking, Tenant Portal, Support Service, and Tenant Management all designed to streamline your workflow and boost tenant satisfaction.